Posted 02.09.2017 @ 11.30AM
Haha @Trex and @Scotty, payment in alcohol would more than suffice, especially to numb the grievance of dealing with these guys!
I'm happy to say that I reigned the client in by being upfront about my frustrations and also letting them know how much this would have cost them if they were paying for the job. They've now chosen one of the original logo concepts I presented and are moving forward with it. That said, I also stated any further design projects would now be at a charge (quoted up first with guidelines on concepts and revisions, etc) so that we won't have any more ping pong designing from here on in.
Thanks for the feedback, it's been helpful and much appreciated! (I'll keep you posted if a surprise bottle of booze turns up but not holding my breath...)
Posted 26.08.2017 @ 6.28PM
@Dan I guess I was trying to help this client out from the goodness of my heart. Of course I knew from my experience that this outcome was always a possibility - perhaps I'm not as ruthless as others out there and had hoped for a smoother ride, and you're probably right about freelancers having more experience in protecting themselves against foreseeable situations like this. I don't think designing should always be about the money but knowing how to deal with clients is a learned skill so constructive advice for sticky situations is always welcome.
Posted 26.08.2017 @ 11.29AM
@Scotty all of what you said resonates with me - I've been working in the industry for over 14 years, both in an agency and as an inhouse corporate designer and when you place a dollar value on a job, it does change a client's psychology about the work and how the process rolls through. Although they have indicated that there is more work to come, given the current situation and how the design process has been treated so far, I think I'm going to politely decline being able to do more work until they can pay for any upcoming projects that they would like done.
It's a shame that some clients only see the designer as a means to an end, rather than an experienced professional with good advice and industry experience so they know what they're talking about when presenting concepts and rationale behind creative work. Anyone with off-the-shelf software these days thinks they can call themselves a designer, it's almost laughable except I've seen it too many times to count.
@Dan well I certainly am going to stand up for myself, I was just wanting some opinions on how to carefully word a response while still being professional about it all. I have grown many 'pairs' during my career but wanted to open a discussion with my fellow designers as a sounding board to this predicament. Thanks for your feedback.
Posted 25.08.2017 @ 10.14PM
Hi everyone, looking for some advice, especially if anyone has had a similar experience.
I've been engaged by a local NFP to come up with a logo design, of which I was asked if I would do it for free as they have no funds to pay for any advertising or marketing work at this point as they are brand new. The contact is a colleague of a friend so I thought I would do them a favour and agree to do some pro bono work while I'm on maternity leave.
There was no brief given except for some information about who the organisation is, their target market and stakeholders, and some other background information about their services. They didn't have any idea what they wanted so I submitted 8 original concepts.
They liked one of them in particular and I was given direction to tweak this concept with different colour options then presented. After about a week hearing nothing, they came back with a sample logo that they had mocked up on something called Logo Joy and asked me to work with that new concept (which looked nothing like anything I had submitted originally). I was a bit taken aback that they had shown me something completely different but I thought I would compromise and make some enhancements to their idea (font choices, colours, etc).
After two weeks I had heard nothing, so I followed up and now they have come back with ANOTHER completely different concept that has been mocked up in Canva and asked me to "play around with this logo design".
I'm feeling very frustrated by the seemingly lack of recognition of all the work that has been put into this project and that they are creating their own concepts this late in the process, essentially bringing me back to square one. And the fact that I'm not being paid for this work just adds another level of frustration. How do I tell the client politely that this isn't acceptable? They have indicated that there is more work needed in the future and they would be happy to pay for work once they get funds so I also don't want to burn my bridges!
Any advice would be wonderful, thanks in advance.