My graphic has got it escalated. Email from Amazon saying it was being investigated, would have a response by December 10 (8 days??). And now from Amazon UK's facebook people, have messaged them. So we'll see what happens.
But it's really frustrating that the only way to have something like this escalated is to go to the lengths I did in creating this graphic and spreading it across social media.
I've had similar experiences with Google in the past, if you're not a big money spinner for them they simply don't give a shit.
Seems the social media route was definitely the channel to go through to circumvent their atrocious customer service, this from their facebook crew today:
*"Please accept my apologies for the confusion in regards to your associate account. I have escalated the issue personally. As soon as I have more details I will be in touch. I appreciate your patience hope to have a response for you later today."*