Imagine for a moment that you had a client you wanted to get rid of.
The client, or rather the person you deal with is a real pretentious twat that you can't stand on a personal level due to the fact that they are a complete and utter arse hole.
He insists on briefing via Skype using the medium of acting as he studied performing arts at Oxford and sucks at it big time which must really piss off Mummy and Daddy.
You sit and nod politely through his performance and even show false interest in his description of his Richard the 3rd and bite your tongue while he talks to the poor intern like shit in the background.
You send them a batch of visuals and then the next day you get an e-mail asking where they are, calling in to question your professionalism and threatening to walk as they've been trying to contact you (on the wrong phone number) and wondering why you don't pick up.
You politely point out their error and ask them to check their junk folder where they find them along with several of your follow up e-mails.
Do they apologise? Do they fuck!
You usually do work for them at a reduced hourly rate but they only now decide to tell you that they have a tiny set budget for the job which you've already gone over.
You only agreed to do visuals but they then request the original AI files so that they can use them without paying you further.
You want your money and to get the fuck outa Dodge so you agree this in exchange for the payment of the visuals.
Client spits dummy out sending you a bullet point e-mail about lack of trust in them, professionalism (again) and so on. Yada-yada.
You tell them, CC-ing in their boss that this is your standard arrangement and "no pay, no hay".
They reluctantly agree so you send them the files.
You then get an e-mail thanking you for your great work telling you how pleased they are and that they look forward to working with you again in the New Year.
You laugh to yourself and think "like the fuck that's going to happen".
This is of course a hypothetical scenario and this person and company bare no resemblance to those living or deceased.
How would you blow them out when they contact you in the New Year?
I'd resist the temptation to say what I really thought. I'd send a preemptive email, make it look like a batch email, something like this"
Dear valued customer,
Due to increased demand, tightening economic conditions and uncertainty in the Eurozone, we are changing our terms of service this year. Our deposit has increased to 120% on securing our services and our rates have increased to £100 per hour.
The 20% deposit surcharge will be refunded provided the job stays within budget.
We know that as a valued customer, you will understand the need for these changes.
Raising rates won't deter them. You need to rip the band aid off quickly. Tell them straight up you don't think you're the right person for them and won't be able to work for them in future. Wish them all the best and leave it at that. Ignore any future contact from them.