Hello all, I am new to the industry and just got a new client, which is an academy. I have produced a 20 pages booklet course guide for them.
I did some research and came up with something different from what they did in the past, I also have produced a DL short version of it... I told them 3 weeks ago about my hourly rate too.
They liked the proposal, now it is time to make the invoice, and I realized that I have spent a lot of time on this project. Not that I am slow, but I want it to be perfect and there has been revisions from their part, updates, and so on and that added up a lot of hours...
It seems as if the invoice is quite high! Maybe I spent too much on this project, but it had to be perfect as its a course guide and has to attract students, and its seems as if I am going to charge loads for this!!
Maybe it is because I feel bad cos its my first big job... but should I charge less to secure business in future from them? Charge all the hours working on indesign on this project? Should I charge an overall for all and specify that on the invoice?
not talking about idle time or phone conversations; but I am talking about the hours built up working on the document itself, and the changes they proposed I supposed are normal. This changes were just minor changes in prices the wording of some paragraphs... so I suppose their changes are reasonable and logic.
I am just afraid I charge too much and then never heard back from them or they think I am overcharging... even tough they knew my hourly rate, we did not know the amount of hours involved... I supposed I should have give them an estimate of hours? Now is too late anyway...
Thanks for your comments in advance!! Glad to be part of this forum! Learning loads!
I only charge hourly for small jobs. Bigger jobs the cost can blow out. That's why it's important to discuss budget beforehand. If you and client insist on hourly charge then you should update them through the process of the time/cost.
What Dan said. You should always be updating the client on hours being used if you're charging hourly for anything more than a few hours. I would suggest you may have to wear some of the time yourself and take it onboard as an education experience.
depends how much you are talking...you need to work out if it is actually too much, or not, for the work you have done.
and as mentioned above, in future only work hourly if its going to be a few hours
and keep them updated...just add "FYI, hours currently @ xx" to the bottom of your emails as you go. good for both of you you.
starting a project without any mention of costs is asking for trouble!
How much do you charge an hour? and how many hours did you spend?
I'm surprised the client didn't ask for a quote upfront first. Otherwise you get into this sit. Open billing extravaganza. Designers always take too much time dicking around with the minutiae of their designs. There, I said it.
if you are starting out it always takes longer, and if that is the case, charge higher for fewer hours - better than less for loads of hours
do not get scared and just give it far too cheap, it never works in the long run, if you charge a good rate give them good service in return - as above ask someone else and base your decision on that, not the client's response or your inexperience and rainbow chasing
Thanks all, its been very useful... Specially keeping up to date with hours.
Cost has skyrocketed and I never reminded the client about the costs. Just told them my hourly rate... I have even used fonts that have to be paid for and never told the client and that adds $200... to the costs. I suppose it is a problem from both sides... but I will have to figure something out...