Thank you for the email. At this stage, I will hold off getting you to develop the website, as our new operations manager is quite handy at building websites, and has spare hours in her week between her other responsibilities where she will work with me (teach me) how to build the website etc. Obviously you can appreciate this is the most effective use of her time and salary for our business.
Thank you for your time around this, and no doubt we will talk further re other matters in the future.
I've had a few of those types of emails turn into future work, with the right response and a follow up a couple months later. Unless a client is out and out rude to me, no such thing as a bad client, only a networking opportunity.
Yeah, the agency I work for already do a fair bit of brand and packaging work for this client so I'm sure there will be an ongoing relationship. This just really frustrated me however since they actually called us in to discuss making a new site since their existing one is poor and does not contribute towards brand building or lead generation in any way.
After spending a fair bit of time talking with them about digital marketing opportunities and how the website would be part of a broader strategy they seemed very keen. I know that my quote fell within their (very small) budget as well, so it's just weird that they think an unqualified operations manager will be able to move the needle for their business.
Ahh well, I'll see where it goes and be ready to step in and pick up the pieces later.