...sharing/tweeting/otherwise spreading the word it would be greatly appreciated. I'm a little at a loss as to know what to do next. If I was in Aus it would be simple: open a new account with another bank. Unfortunately this seems to be impossible while outside the country.
Dave, sorry to hear you have to put up with this shitty appalling service from HSBC Australia.
I bank with HSBC UK and HSBC Australia. I have to say that the UK operation is leagues ahead in terms of service. I use their premier service and about 3 months ago applied for a premier account to be opened in New Zealand. Did all the paperwork and brought it in branch to get it sighted, to be faxed off to International Banking Centre. One month later nothing. So I called three times to follow up. Each time it was "we will get back to you" -- nothing. I emailed them, no response either. Useless.
The UK experience was completely different.
Just wondering how they broke into your current account. Did someone at a store/bar/restaurant swipe and duplicate your card? Even then they still need a password to access your account online or the 4 digit pin to take cash out at an atm. I have had problems with my credit cards being used fraudulently, but not my debit/current account.
The irony, is that HSBC is one of the few banks that will allow you to open an account whilst not within your resident country. They set me up an Australian HSBC current account, a credit card with $17K, cheque book even before I landed in Australia! and without any credit history in Australia. But that, was all done from the UK operation. Its like they are completely different.
Had a credit card cancelled after trying to use that first, that bank knew about site issue - not knowing at the time it did this - then booked with my debit card and fraud started just after this date.
hmm yeah. i NEVER book or purchase anything online with my debit cards. Only credit cards, as it least there is more of a fall back. And the reason I have more than one CC. And from at least two card companies. But you are lucky to get your funds refunded back into your current account. I know many people who have been up a creek without a paddle when their cash finds have been siphoned from their accounts.