job printed too light - every body is blaming each other
Posted 11.08.2016 @ 2.26PM
Just interested in thoughts. I recently finished a job with some badges. The client supplied me with a new logo (no pantone or colour breakdown). I built in a flat panel of colour using the breakdown i picked from the logo. the artwork has gone through a promotions company, a badge company and come back too light. the proofs were signed off by the client - looked fine etc. maybe a fraction flat.
my initial thoughts was that the new logo was a little lighter than usual - and i did comment the flat panel was therefore light... i was about to email the client and say that is the colour of your new logo... but the promotions company and supplier have come back and seem to have different cmyk breakdowns than the ones i supplied - and are carrying on about the logo colour being darker than the panel.
i was just looking at the packaged file i sent them and the indesign file is fine but when i opened the pdf in illustrator the eps file showed the different colours to the panel. weird. not sure how a pdf could change the cmyk breakdown.
proof was just a pdf emailed so wouldn't be that accurate.
Ultimately it looks like it is the colour of the new logo supplied - and the printing process. Unfortunately the client believes its lighter that 'their' colour and the printer believes its correct... i'm in the middle.
i'm actually letting the client go after this job - all they do is these badges (50 a year - a few hundred dollars to us). Way more trouble than its worth.