had a meeting with a new client a few weeks ago, took a weak brief, asked many more questions. still came away unsure. she basically wanted expensive on a small budget. she's from Melbourne. we're in hobart. she's a self confessed snob. i thought no probs. spent way too much time on it and presented 3 ideas - one conservative, one expensive, one out there. nothing. not a hint of enthusiasm. back to tthe drawing board. unfortunately her expensive is a 20 year old montage circa photoshop 7.
the dilemma is that if i do a good job i get access to 3 big clients and alot of work. but working full time and doing this out of hours means i am limited to how long i have to spend on it - and how long i have to go round in circles.
i have to say i've had a good run with clients (apart from them paying bills) so i may be bitter. has anyone ever reached an impass with a client because of their lack of decision making skills?
Tricky. I think the idea is to present it in what I call the Paul Rand flourish:
1 Current state of affairs
2 Problems client wanted you to solve
3 Detail solutions to the problems using your enormous design experience and training
4 Present the design solution, showing how design solves problems
5 Pause a bit
6 request payment
7 threaten physical violence
8 Nicolas Cage impression
9 leave (using grappling hook)
It sounds like the problem is more with your ability to handle clients. You'll come across a LOT of people like this in your career and part of your success will come from being able to successfully deal with them or cut them off before they take up your time.
::It sounds like the problem is more with your ability to handle clients. You'll come across a LOT of people like this in your career and part of your success will come from being able to successfully deal with them or cut them off before they take up your time.
I agree with the comment above, like the saying goes " **the customer is always right**" even though at times they can be a bit hard to work with but just remember you are providing them a service in which they are paying, so you have to make sure you're flexible with all types of clients, you get the good and bad clients but in the end you just need to make sure you can cater to your clients needs.
::I agree with the comment above, like the saying goes " the customer is always right" even though at times they can be a bit hard to work with but just remember you are providing them a service in which they are paying, so you have to make sure you're flexible with all types of clients, you get the good and bad clients but in the end you just need to make sure you can cater to your clients needs.
Hmmm? Not always as cut and dry.
In my experience the client isn't always right.
Make the client aware of the work you're putting into it.
It's easy for them to glance over something that's taken you all night to do like it's nothing.
Don't be afraid to lay the law down and tell them what you think. You're the designer.
If you get the feeling you're jumping through hoops, walk away.
I've learned that this type of client can be hard work and sometimes you just don't get anywhere with them.
If you're Spidey sense is picking up some bad vibes you should rethink how you commit time to these kind of clients. Particularly in the early stages - tighter brief/requirements, shorter iterations focusing on a fewer solutions. Sometimes it may require asking for or walking them through visual examples and comparisons to get a feel.
If they continue to be vague and the brief is hard to nail down then sounds like one of those ones you should walk away from if you can afford to and send them my way. I specialize in 90s style montages complete with lens flares and KPT filters.
Agree with client not always being right. If the client is right all the time every time then what's the sense in hiring you as a designer?
I've had a few clients like this and I tend to fall back on two main questions:
1.) Have you seen anything similar style that you want? (there's *always* something that they've seen before that will be in their head, and if they can't think of it, this question will have them at least thinking about it)
2.) What *DON'T* you like about it?
And don't always assume that what you consider expensive, is what they consider expensive.
I had a client who pretty much summed up a brief for his business cards as 'modern', The first three designs I did weren't 'modern enough'... I stripped it back to a classic simple design for the 4th draft and it was exactly what he was after.
the client is not always right, they sometimes cannot see the wood for the trees, are unable to take a backward step and see their business from another viewpoint
when they say 'different' i take a sharp intake of breath, when they show me their opposition's designs and say 'we want something like that' i run
some of best work has been knocked back, the solution, for the most part, turns out to be a compromise ticked off by committee
right now i am working on a whole campaign for a new bis, the boss loved what i did, no one else did, i do note that most don't say anything until someone else does, if that comment is negative they jump on board, too scared or lacking the ability to think for themselves, last job for them the same thing happened, the boss said sod them i want it, it sold bucket loads
If a client doesn't know what they want, *tell them* what they need. You're job is to find a solution to their problem. If they don't like your solution and they ask you to make changes against your better judgement; as a designer it's not a relationship worth pursuing.